TERMS & CONDITIONS
RETURNS & CANCELLATIONS
These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
​
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
​
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
​
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
​
Customer Orders
​
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail.
​
Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
​
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
​
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit one of our nationwide stores.
​
Prices
​
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
​
From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
​
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit one of our stores.
​
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
​
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
​
Prices that are reduced for sales and promotions are only valid for the specified period.
​
Order Processing
​
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Sat (excl Bank Holidays).
​
Order Tracking
​
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
​
Law
​
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
​
Returns & Cancellations
​
If you wish to cancel your order before it has been dispatched, you will not be charged for either delivery nor collection cost.
​
If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
​
Exchanges: (if applicable)
We only replace items if they are defective or damaged. Once the damaged items are received, we will send you a replacement or issue a refund.
​
Please send us an email with all information to info@wargamesdirect.net
Returns:
​
If for any reason at all, you're not satisfied with your purchase, you can return it to us for a refund, or exchange it for something else. All we ask is the product still be in its original packaging and you have your proof of purchase and we'll be happy to help. Once the original items are received, we will send you a replacement.
​
If you need to return it, send us an email with all information to info@wargamesdirect.net
​
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be included in your refund, this includes gaming mats. £3 fee will be deducted from the refund to cover the original shipping cost. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please ensure you include your full name, address and order information to make it as easy as possible for us to process your refund or exchange. If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If you can't find the answer to your query here, please don't hesitate to contact our customer service team via email: info@wargamesdirect.net
IMPORTANT FOR CUSTOMERS OUTSIDE THE UK: Any parcel returned due to none collection/none payment of duties, taxes will be subject to a handling fees of 15% of the order price. Please remember that the shipping cost is also non-refundable.
​